07/20/2026
Exterior Shine Pros ("we," "us," or "our") operates the website exteriorshinepros.com (the "Site") and provides pressure washing, soft washing, window cleaning, and gutter cleaning services in Alexandria, Pineville, and the surrounding areas of Louisiana. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our Site or submitting information through our contact form, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information you provide directly, when you request a quote or contact us, including: first and last name, phone number, email address, property type, service(s) requested, project size/details, and any photos you upload of the service area.
Information collected automatically, when you browse the Site, including: IP address, browser type and device information, pages visited and time spent on the Site, and referring website. This information is typically collected through standard web analytics and hosting tools.
Cookies and similar technologies. Our Site may use cookies or similar tracking technologies to support basic site functionality and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect some Site features.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule services
- Communicate with you about appointments, estimates, and service updates
- Send text messages or emails you've opted in to receive, including promotional or marketing messages
- Improve our Site, services, and customer experience
- Maintain business records and comply with legal obligations
3. SMS/Text Messaging
If you opt in to receive text messages from us, we will use your phone number solely to send you service-related updates and, if you separately opt in, marketing and promotional messages. Message frequency varies, and message and data rates may apply.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance. Your consent to receive text messages is not a condition of purchasing any service from us. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business, such as our website and customer relationship management platform, scheduling tools, and payment processors, solely to perform services on our behalf
- Legal authorities, if required to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety
- A successor business, in the event of a merger, acquisition, or sale of business assets
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including maintaining business and customer service records, unless a longer retention period is required by law.
6. Your Choices and Rights
You may:
- Opt out of marketing text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link provided in those emails
- Request access to, correction of, or deletion of the personal information we hold about you, by contacting us using the information below
We will respond to reasonable requests within a reasonable timeframe. We may need to verify your identity before fulfilling certain requests.
7. Data Security
We use reasonable administrative and technical safeguards to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
9. Third-Party Links
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or would like to exercise any of the rights described above, contact us at:
Exterior Shine Pros
Phone: (318) 545-1675
Email: [email protected]
Service Area: Alexandria, LA & Pineville, LA